Privacy Policy for Recanto do Som e Imagem
Your privacy is important to us. This policy explains how Recanto do Som e Imagem ("we", "us", or "our") collects, uses, discloses, and protects information gathered through our online platform and services. By using our site, you agree to the practices described in this policy.
Information We Collect
We collect information to provide and improve our services to you. This may include:
Personal Identification Information: Such as your name, postal address, and other contact details when you place an order, register on our site, subscribe to a newsletter, or engage in other activities on our site.
Transaction Information: Details about products and services you purchase from us, including payment information (though we do not store full payment card details; this is handled by secure payment processors).
Technical Information: Data about your visit to our site, including IP address, browser type, device information, operating system, and usage patterns.
Communications: Records of correspondence when you contact us with questions or for support.
How We Collect Information
We collect information in several ways:
Directly from you: When you provide it to us through forms on our site, during the checkout process, or when you communicate with us.
Automatically as you navigate the site: Through cookies, web beacons, and other tracking technologies that collect information about your browsing actions and patterns.
From third parties: In some cases, we may receive information from third-party services integrated with our site, such as payment processors.
How We Use Your Information
We use the information we collect for various purposes:
To process and fulfill your orders, including managing payments, shipping, and delivery.
To provide customer support and respond to your inquiries.
To manage your account and provide you with access to site features.
To improve our online platform, products, and services.
To communicate with you about your orders, account, or promotional offers we believe may interest you, in accordance with your communication preferences.
To ensure the security and integrity of our site and services.
To comply with legal obligations and resolve disputes.
Legal Basis for Processing (Relevant to GDPR and similar laws)
We process your personal information based on several legal grounds:
Your consent: Where you have given us clear consent for specific processing purposes.
Performance of a contract: Where processing is necessary for the performance of a contract with you (e.g., processing an order).
Legal obligation: Where processing is necessary to comply with a legal obligation.
Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your data protection rights. This may include improving services, preventing fraud, or marketing.
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties only as necessary to perform services on our behalf, such as:
Payment processors: To handle transactions securely.
Shipping carriers: To deliver your orders.
Service providers: Companies that assist us with website hosting, data analysis, marketing, and customer service.
Legal and regulatory authorities: When required by law or to protect our rights.
These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no internet transmission or electronic storage method is entirely secure.
Your Data Protection Rights (Aligned with GDPR principles)
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise these rights, please contact us using the physical address provided below.
Cookies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings.
Links to Third-Party Sites
Our site may contain links to external websites that are not operated by us. We have no control over the content and practices of these sites and are not responsible for their privacy policies.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements.
International Data Transfers
As a company based in Brazil, your data will be processed in Brazil. If we transfer your data outside of Brazil to countries that may not offer the same level of data protection, we will ensure appropriate safeguards are in place in accordance with applicable laws.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us by postal mail at:
Recanto do Som e Imagem
Rua da Graça, 258
Recife, Pernambuco, 50010-230
Brazil
